Making a complaint about social care services

Can I make a complaint?

You can make a complaint about Nottinghamshire County Council's adult social care services if:

• you are affected by anything the Adult Social Care and Health Department have / have not done
• you are acting on behalf of someone who has been affected by anything the Adult Social Care and Health Department have done / not done.

You can make a complaint about Nottinghamshire County Council's children and young people's social care services if:

• you are affected by anything Children and Young People Services  have / have not done where there is a duty to provide a service to you
• you are acting on behalf of a child who is affected by anything Children and Young People Services have / have not done where there is a duty to provide a service to you.

If someone complains on your behalf we will always check that you do want to make a complaint.

Anyone making a complaint can have someone to help them through the complaints process. For more information see support in making a complaint.

Whatever the complaint is about, and whoever makes the complaint, we will try to deal with it fairly and without delay.

What can my complaint be about?

You can make a complaint about any of the services provided by us. Your complaint could be about:

• a decision that you do not agree with
• the poor quality or suitability of a service
• a delay in providing or making a decision about a service
• delivery or non-delivery of services
• quantity, frequency, change or cost of a service
• attitude or behaviour of staff
• decisions on whether you are eligible for a service
• your assessment
• how a local authority policy has affected you.

Visit our complaints process page for more information on making a complaint.

Our ‘Have Your Say’ leaflet also describes how to complain about the Adult Social Care and Health Department.

The Data Protection Act gives you the right to see any information we have recorded about you. Find out more about how to access your records.