Making a complaint about social care services
Can I make a complaint?
You can make a complaint about Nottinghamshire County Council's adult social care services if:
- you are affected by anything the Adult Social Care and Health Department have / have not done
- you are acting on behalf of someone who has been affected by anything the Adult Social Care and Health Department have done / not done.
If someone complains on your behalf we will always check that you do want to make a complaint.
Anyone making a complaint can have someone to help them through the complaints process. For more information see support in making a complaint.
Whatever the complaint is about, and whoever makes the complaint, we will try to deal with it fairly and without delay.
How do I make a complaint?
To make a complaint you can:
- tell a member of our staff that you want to make a complaint
- telephone the Customer Service Centre on 08449 80 80 80
- fill in the online complaints form.
What can my complaint be about?
You can make a complaint about any of the services provided by us. Your complaint could be about:
- a decision that you do not agree with
- the poor quality or suitability of a service
- a delay in providing or making a decision about a service
- delivery or non-delivery of services
- quantity, frequency, change or cost of a service
- attitude or behaviour of staff
- decisions on whether you are eligible for a service
- your assessment
- how a local authority policy has affected you.
Our ‘Have Your Say’ leaflet also describes how to complain about the Adult Social Care and Health Department.
The Data Protection Act gives you the right to see any information we have recorded about you. Find out more about how to access your records.
