Social care services comments and complaints

We encourage your comments, whether good or bad. What you tell us about our services helps us to improve and plan for the future.

When you are pleased with the service you receive let us know. It helps to know when things are right.

We also want to know if you have any comments or concerns about a service, so that we can try to put things right.

If you are unhappy with the service you receive, talk to the staff or the managers of the service involved. They may not be aware that there is a problem, and they may be able to sort things out for you.

If you are still unsatisfied after this, you can make a complaint.

Information on the minimum standards of service you can expect from the Adult Social Care and Health Department is available on our standards page.