First Contact
What is First Contact?
One simple checklist enables people aged over 60 to receive vital services to stay safe and independent in their own homes. An older person can receive a whole host of services without going to the trouble of contacting all of the various different organisations themselves.
How does First Contact work
If a staff member from any of the partner agencies goes into a home, such as a firefighter, police officer or volunteer, they will complete a checklist to find out if the older person has any other particular needs for a:
- Fire safety check
- Home security check
- Home repairs or mobility adaptations
- Energy saving improvements to keep warm and reduce energy bills
- Confidential advice on money entitlements
- Signposting to local voluntary and community groups and clubs
- Advice on types of housing accommodation that may be available.
Responses to the checklist are fed back to one central point of contact where staff co-ordinate the responses of partner organisations. A representative from the organisation will then contact the older person to discuss what might be available.
How can I find out more?
For more information on what services First Contact offers in your area click on the links below.
You can also contact our Customer Service Centre.
tel: 08449 80 80 80 email: customerservice.centre@nottscc.gov.uk
Who is involved in First Contact?
First Contact partners include:
- Nottinghamshire Fire & Rescue Service
- Handyperson schemes
- Falls Prevention services
- District or Borough Housing Departments
- Nottinghamshire County Council
- Energy Efficiency Advice Centres
- Registered Social Landlords
- Primary Care Trusts
- Crime Reduction Manager
- Pension Service
- Nottinghamshire Welfare Rights Service
- Community Car Schemes.
