Financial Assessment
On this page:
What happens at a financial assessment?
Before the financial assessment
Adult Care Financial Services (ACFS) will get in touch to arrange for a financial assessment officer to visit you in your home, at a convenient time.
They will ask you to have information about your finances ready. This might include:
- pension books
- savings
- details of rent/mortgage
- council tax.
If you wish, you can have someone with you when the assessment is done – a friend or relative, for example.
We will provide an interpreter if you need one.
During the assessment
The financial assessment officer will want to look at your financial information in order to work out your “assessed income”.
They will enter information you provide on to their laptop computer. You will be given a print out (a typed copy) of your financial details and how much we are charging you for your care.
After the assessment
How do I pay for home care?
Soon after the visit from Adult Care Financial Services you will be sent a payment card. You can use this card at your local post office to pay for your home care only.
The post office will give you a receipt for you to keep as a record of your payment. We will send you a four weekly statement to tell you how much you have paid. You can also talk to Adult Care Financial Services about others ways of paying.
If you lose your payment card contact the Credit Control Team on tel: 0115 977 4749 to get a replacement card.
How often should I pay?
You may want to pay each week you receive the service, but you can pay fortnightly or four weekly if this is better for you.
What if I can’t pay?
Sometimes, in special circumstances, you may not be able to pay for care in your home and we will continue to provide the service we think you need.
For example, if you have exceptionally high outgoings or high levels of debt, we may be able to reduce your charges while your problems are sorted out. The person who did your community care assessment will be able to advise you of the help available.
Where can I get more information?
We know this is complicated and if you want to know more please talk to a member of staff from Adult Care Financial Services on tel: 0115 977 3213. Information about benefits, charging and other money matters is also available on this website.
What if I am not satisfied?
If you are not satisfied with
- Financial matters
Contact Adult Care Financial Services on tel: 0115 977 4345.
If you want independent advice or advocacy you should contact
Nottinghamshire Welfare Rights Service (tel: 0845 6015943)
or an independent agency such as Age Concern Nottinghamshire: www.ageconcernnotts.org.uk ;
Citizens Advice Bureau: www.nacab.org.uk or
DIAL (Disability Advice Line): www.dialuk.org.uk. The local phone numbers are available from your public library or the phone book.
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Adult social care and health 
