We provide support services to adults who need help to live independently in their own home.

What support is available?

You can get practical support for:

  • personal care - for example, getting up, going to bed, getting dressed, washing and using the toilet
  • practical tasks - for example, doing laundry, cooking, shopping and cleaning your home.

Who can get support?

You can get support if you are an adult who lives in Nottinghamshire (excluding Nottingham City) and:

  • is struggling to cope with daily tasks at home, or
  • has recently had an accident or illness, or
  • is worried about living at home alone.

If you live in Nottingham City contact the Nottingham City Council for details of their home care support services.

How does the support work?

There are three steps to getting support from us:

Assessment

We will do an assessment of your needs to see if we can offer you help.

Re-ablement

We will support you to regain any skills you need to help you to live as independently as possible.

The re-ablement support is carried out by the Short Term Assessment and Re-ablement Team (START). They will visit you at home and talk to you about what you would like to achieve. For example, you may want to be able to make your own meals or to get out of bed on your own. They will work with you to achieve your goals and continue to review your progress and needs.

The START service provide support on a short-term basis which can last for up to six weeks. They will agree with you the amount of support you get over this time. If you still need support at the end of the six weeks, we will help you to organise on-going practical support.

On-going support

You can get on-going practical support in two ways:

  • Direct payments - we will provide you with a cash payment to buy the support you need yourself
  • Arranged service - we will arrange for an organisation to provide the support you need.

How much will I have to pay?

We will do a financial assessment to work out how much you will need to pay. Visit the paying for care in your own home page for further information about financial assessments and charges.

When you begin your support, you will be given a small electronic unit that staff use to record their visits. This ensures you only pay for the support you receive from us.

Who do I contact?

If you think you need support at home contact our Customer Service Centre and tell us about your needs.

Standards of service

We have standards that you can expect from us when we provide your support. See our basic standards of service for all our services and the standards for home care pages for further information.

Comments and complaints

Visit our comments or complaints page to have your say about the support you get at home..

Emergencies

In an emergency situation that cannot wait until the following working day, contact the Emergency Duty Team who may be able to help.

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How to get this service

If you are an older person or you have a physical disability
Contact our Customer Service Centre. You will need an assessment to see if you qualify for the service.

Person with a Learning Disability
Contact your local Community Learning Disability Team

If you are Deaf/deafened, have a visual impairment or dual sensory loss
Contact the Deaf and Visual Impairment service. You will need an assessment to see if you qualify for the service.

Publications

You can download publications for more information about social care and health services.

Visit our publications page for a list of current publications.

Changes in social care

In the future, service users will be given a Personal Budget based on their needs.

For more information about the changes happening in social care, visit the Putting People First page.

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