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Friday 10 October 2008
Social care and health section

Home care

What is home care?

Home care is someone coming into your home to help you with:

  • personal care - for example, getting up, going to bed, getting dressed, washing and using the toilet
  • practical tasks - like laundry, shopping and essential cleaning around the home.

People's needs are different, so the type of service provided will vary from person to person. We will do an assessment, to see how much help you need.

Who can get home care?

You would get home care if, for example, it meant one of the following:

  • you were able to carry on living independently in your own home, rather than having to go into a residential home or a nursing home
  • you were able to come out of hospital and go back safely to your own home
  • your family would get the support it needed to carry on living together at home.

How long can I have home care for?

This depends on your needs. During the first six weeks we will talk to you about the service you are receiving. It may be that you no longer need a service or you may need less help or more help. We will then talk to you at least once a year to make sure the service you get is right for you.

How much will I have to pay?

How much you pay depends on your circumstances. Further information on paying for care in your own home is available.

Who provides home care?

For the first six weeks you will usually get your help from Adult Social Care and Health Department staff and then by organisations under contract to the Department.

Direct Payments

A direct payment is money offered to people so they can arrange their own care and support at home instead of it being provided by the Adult Social Care and Health Department. You can find out more about this on our Direct Payments page.

Standards of service

We have a page about the basic standards of service for all our services and a page about the standards for home care that you can expect from the organisation that provides your services.

Related information

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How to get this service

If you are an older person or you have a physical disability
Contact our Customer Service Centre. You will need an assessment to see if you qualify for the service.

Person with a Learning Disability
Contact your local Community Learning Disability Team

If you are Deaf/deafened, have a visual impairment or dual sensory loss
Contact the Deaf and Visual Impairment service. You will need an assessment to see if you qualify for the service.

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