This is the list of publicly available policies and procedures that our adult social care staff work to.

If you know which policy you want contact the Customer Service Centre and we will send it to you.

If you are not sure which document you want contact the Customer Service Centre and explain what you are looking for. We will then find the relevant policy and send it to you.

Policy and procedure guides A-C

  • Access to records policy
  • Advance decisions to refuse treatment
  • Advocacy
  • Age diversity
  • Allocation of cases between fieldwork teams and vulnerable adults workers (protocol)
  • Approved Mental Health Professional - authorisation of AMHP following qualifying training
  • Approved Mental Health Professional - good practice guidance for managers of AMHPs
  • Approved Mental Health Professional - health and safety
  • Approved Mental Health Professional - legal advice
  • Approved Mental Health Professional - re-approval of AMHPs
  • Approved Mental Health Professional - referrals
  • Approved Mental Health Professional yearly practice review
  • Adult Placement Scheme
    There are a range of Adult Placement Scheme policies and guidance available - please contact us on 0115 977 4728 for the full list or for more details.
  • Assessment (shared Nottingham and Nottinghamshire assessment process)
  • Assessment and delivering care packages (timescales)
  • Asylum seekers and non-UK citizens (support)
  • Blue Badge Scheme (disabled person's parking)
  • Care home placements - commissioning
  • Care homes for older people - service specification
  • Care management policy
  • Care planning and commissioning services
  • Care Programme Approach - Nottinghamshire adult learning disability services
  • Care Programme approach - Nottinghamshire adult mental health services procedures
  • Carers - County Carers Unit
  • Carers - supporting carers (sitting services for older people and people with physical disabilities)
  • Case Recording Policy
  • Charging for social care services (non-residential)
  • Charging for social care services (residential)
  • Complaints procedure – (ASCH - social care)
  • Complaints procedure - health and social care
  • Complaints procedure - using Framework
  • Consent to treatment regulations (consultation)
  • Continuing health care and benefits - Welfare Rights factsheet
  • Continuing Healthcare - (responsibilities) directions 2007
  • Continuing Healthcare - delayed discharges
  • Continuing Healthcare - disputes procedure
  • Continuing Healthcare - fast track referral
  • Continuing Healthcare - funded nursing care practice guide 2007
  • Continuing Healthcare - national framework
  • Continuing Healthcare - nursing care in residential accommodation (England) directions 2007
  • Conveyance of patients
  • Copying of records when required for insurance/legal purposes (Framework or paper)
  • Criminal Procedure (Insanity and Unfitness to Plead) Act 1991
  • Customer service code of practice and standards

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Policy and procedure guides D-H

  • Data protection
  • Day services (charging other Local Authorities)
  • Day and Community Support Service
    There are a range of Day and Community Support Service policies and guidance available - please contact us on 0115 977 4728 for the full list or for more details.
  • Direct payments for adults
  • Direct payments for community equipment
  • Disabled facilities grant contributions fund
  • Disabled parents (supporting)
  • Displacement of and requests from nearest relative
  • Domestic violence
  • DSC - 08 Complaints, concerns and representations
  • Eligibility and fair access to care services (FACS)
  • Emergency duty team
  • Fairer charging performance indicators
  • Finance management guidance
  • Forced marriages
  • Framework - guidance for staff on restricted access
  • Funerals - arrangements and protection of property  
  • Grant Aid - complaints and customer care (guidance for voluntary organisations receiving Grant Aid)
  • Grant Aid - employment practice (guidance for voluntary organisations receiving Grant Aid)
  • Grant Aid - health and safety (guidance for voluntary organisations receiving Grant Aid)
  • Grant Aid - volunteers (guidance for voluntary organisations receiving Grant Aid)
  • Guardianship (mental health)
  • Health and safety policy statement
  • Health and safety supervision
  • Historical abuse
  • HIV and AIDS
  • Home care - case closure following a review or suspension
  • Home care - exceptions to the move to other providers
  • Home care responsibilities (Wavy line document) Health and Social Services Partnership
  • Home support handbook
    For the full list of Home Support Handbook chapters; please contact us on 0115 977 4728.
  • Home care - rapid response
  • Hospital discharge - interim care  
  • Hospital discharge arrangements
  • Humanitarian assistance centre
  • Humanitarian assistance centre - data protection and sharing - guidance for emergency planners and responders
  • Humanitarian assistance centre - rest centre plan

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Policy and procedure guides I-O

  • Independent living fund
  • Information sharing - a protocol between the Crown Prosecution Service, police and local authorities in the exchange of information in the investigation and prosecution of child abuse cases*
  • Information sharing - between health and social care agencies in Nottingham
  • Information sharing - change for children
  • Information sharing - Connexions Nottinghamshire*
  • Information sharing - protocol for access to Framework by partner agency staff
  • Information sharing protocol template
  • Integrated community equipment store
  • Integrated community equipment store - flowchart 1 - adaptations
  • Integrated community equipment store - flowchart 2 - non-standards stock/special equipment
  • Integrated community equipment store - flowchart 3 - continuing care
  • Integrated community equipment store - flowchart 4 - satellite store issue/replenishment
  • Integrated community equipment store - flowchart 5 - equipment referral pathway via single point of access
  • Integrated community equipment store - flowchart 6 - retrieval process for loaned equipment
  • Integrated community equipment store - flowchart 7 - pathway for prescribing / out of area hospitals
  • Integrated community equipment store - flowchart 8 - standard stock equipment
  • Integrated community equipment store catalogue
  • Internet code of practice
  • Internet policy
  • IT security
  • Learning disabilities support worker's handbook - hard copy with Ian Masson
  • Meals service (commissioning)
  • Mental Capacity Act (2005) - multi-agency joint policy and procedure  
  • Mental Health Act 1983 - guiding principles
  • Mental Health Act 1983 - introduction to local code of practice
  • Mental Health Act 1983 - local code of practice
  • Mental Health situations - use of interpreters
  • National minimum standards
  • NHS records management policy - clinical records management
  • Occupational Therapy - adaptations (staff guidance)
  • Occupational Therapy - guidance on legal context
  • Occupational Therapy - guidelines for assessment
  • Occupational Therapy - moving and handling - staff guidance
  • Occupational Therapy - staff guidance on the provision of equipment
  • Occupational Therapy - ZOT list
  • Occupational Therapy service and carers - staff guidance
  • Older people with mental health problems (caseholding responsibilities)
  • Occupational Therapy practice learning handbook (NHS)

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Policy and procedure guides P-W

  • Police liaison policy
  • Racial harassment of staff by service users (staff guidance)
  • Referrals and assessment of needs (staff guidance)
  • Retention of case records
  • Reviews
  • Safeguarding policy, procedure and guidance (adults)
  • Section 135
  • Section 136
  • Security of mail and information policy
  • Service organisers procedure
  • Sex and sexuality
  • Smoking Information for staff
  • Supervision
  • Supporting people
  • Telephones and payment of line rentals - provision and installation of
  • Temporary agency staff - guidelines on preferred suppliers
  • Termination of service (notification)
  • The appropriate adult service pilot project
  • Transfer and closure of cases
  • Transfer of cases between commissioning teams
  • Transition of patients from adult mental health services to older people's services - protocol
  • Transitions
  • Transport charges
  • Transport services (types)
  • TV licences - provision of under the Chronically Sick and Disabled Persons Act 1970
  • Vehicle operation - notes of guidance
  • Volunteers - managing and working with
  • Warnings in social care records (use of)

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