What type of operating system are you using?

Windows

If you are using Internet Explorer or Netscape you should be able to see the videos. If you can't, your version may be very old or some of its features may never have been installed or enabled.  In most cases just updating your Windows system and browser will fix it.

Update your Windows system at http://windowsupdate.microsoft.com

Internet Explorer
Update Internet Explorer at http://www.microsoft.com/windows/ie/downloads/default.asp

Also check that you have the correct features installed and enabled. Go to the Tools tab in the toolbar. Select Internet Options and then Advanced. Make sure that the following settings are ticked:

• java
• Microsoft VM (if it is in the settings) - JIT compiler selected
• activeX (if it is in the settings)

Netscape
Update Netscape at http://www.netscape.co.uk/netscape/7/default.htm

Also check that you have the following features installed and enabled:

• java
• Microsoft VM (if it is in the settings) - JIT compiler selected
• activeX (if it is in the settings)

Mac operating system

If you are using Internet Explorer the only supported version is Internet Explorer 5.1.
If you are using Netscape the supported browsers are 5.0-6.0.

Linux

Unfortunately Linux is not supported.