Comments and complaints

We welcome your comments and feedback, positive or not so positive.  

It is always helpful to know when things are done well but we also want to know when you are unhappy with the service so that we can look to put things right.

What you tell us helps us to plan for the future and improve our service.

If you are unhappy with the service you receive, then first of all, talk to the staff or the managers of the service involved. They may not be aware that there is a problem and they may be able to sort things out for you.

If you are still unsatisfied, you can make a formal complaint.

If a formal complaint is received, the first step will be for the Service Manager (Adoption) to investigate all relevant issues and attempt to resolve the complaint to the satisfaction of the complainant.

If this is not possible, the complainant can contact Customer Relations to request an independent investigation. Customer Relations can be contacted by:

Filling in the online complaints form
Phoning the free hotline on 0500 355191
E-mailing complaints@nottscc.gov.uk

Or writing to:

Chief Executive
Nottinghamshire County Council
County Hall
West Bridgford
Nottingham
NG2 7QP

The outcome of the independent investigation will be reported to the service user.

If the outcome is still not acceptable to the service user, then a review panel will consider details of the complaint, assess whether every effort has been made to resolve it and decide if any further action is necessary.

If a customer is still dissatisfied then they are informed of their right to complain to the Local Government Ombudsman

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