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Jayne Francis-Ward: Corporate Director, Resources

Jayne Francis-Ward: Corporate Director, Policy, Planning and Corporate Services Nottinghamshire County CouncilResponsibilities

Jayne has a broad remit for a diverse range of strategic and support functions and is responsible for around 1,380 employees with a total budget of £44 million.

Jayne leads the Resources Department which deliver a diverse range of strategic services, including: 

Legal and Democratic Services provide legal advice, advocacy, assistance and support to the County Council across all of its activities and functions. The Group supports the Council's 67 County Councillors and is responsible for administering all the meetings of Committees and Full Council.

Jayne is responsible for the Transformation Team which supports transformational activity across the Authority to ensure services are delivered in the most efficient and effective way and provide value for money. 

The Corporate Strategy Group manages the overall performance of the Council, ensures that all policy is in accordance with the strategic priorities of the Authority, provides research and ensures that our obligations relating to equalities are met, and manages complaints for the Council.

Jayne also has responsibility for the Council's support services that are essential in ensuring the delivery of the Council's services including finance, HR and customer services, procurement, property and ICT.

Jayne is heavily involved in planning the resources available to the Council - its people and money - to help maximise the use of the Authority's finances and assets to deliver value for money services to people living in Nottinghamshire.

Communications and Marketing is an integrated centralised function tasked with raising the reputation of the Council through stronger brand management, proactive media relations and audience focussed marketing campaigns and events. This team manages all internal and external communications maximise outcomes and deliver value for money.

As the Authority’s Monitoring Officer, Jayne is ultimately responsible for ensuring that all the County Council's activities, business and associated decisions are carried out in accordance with the constitution1 as well as providing support to the Chief Executive in his role as Returning Officer during local elections. Jayne also undertakes this role on behalf of the Nottinghamshire Police and Crime Panel.


In 2006, Jayne established EMLawShare - a consortium of 56 public sector legal departments across England. The consortium works in partnership with six private sector legal firms to provide cost-effective legal services and training. The partnership has helped to deliver savings of over £7 million during its lifetime.

Jayne has twice been nominated for the East Midlands Business woman of the year. She is a former Chair of the Nottingham Employment Tribunal User Group and former member of the Law Society Committee for practice management standards. She has published a number of articles and has been a guest speaker at numerous conferences. 

The County Council’s Customer Service Centre call volume has increased by over 300% giving access to over 400 services. The team has received the Institute of Customer Service award, with customer satisfaction scores being some of the highest in the country for telephone enquiries – beating John Lewis, First Direct, Amazon.

A major programme of investment in ICT infrastructure has given front line staff access to specialist applications and equipment, to help them work more flexibly to deliver an improved service to customers.


Jayne was born in Doncaster and educated in Nottingham at Greenholme School and Bramcote Hills Grammar schools respectively. Jayne subsequently studied for her Law Degree and Law Society finals at Leicester and Nottingham Trent Universities. Jayne is a qualified solicitor and has worked at the Council since 1989 joining as an Assistant Solicitor from Derbyshire County Council. Prior to this she worked in the private sector. Jayne has held a number of roles at the Council, including the position of Assistant Chief Executive, and was appointed to her current post in March 2012.

Salary and pension

The overall remuneration package includes a basic salary as well as the amount the Council has to contribute to the pension of Local Government Pension Scheme members. Those Chief Officers who are members of the LGPS and earn between £100,000 and £150,000 pa contribute 11.5% of their salary to their membership of the scheme. The Employers contribution to the pension of all employees at all levels is currently 19.2%. All Chief Officers are paid on a fixed salary.

Senior managers are expected to be on call at all times including weekends. Nottinghamshire County Council does not at this time provide any benefits that an equivalent senior manager in the private sector might receive in addition to the basic salary - for example performance-related bonuses, private health care or company cars.

Jayne has received no pay increase since 2009.

Jayne also undertakes work for other statutory bodies for which she receives no additional remuneration.

Period  Total salary  Employer pension contributions at 19.2% 
April 2013 - March 2016  £121,371 £23,303

Expenses claimed

All expenses are paid to employees in the course of carrying out duties in line with the Council's Travel and Accommodation Policy which is part of the nationally agreed terms and conditions of service and detailed in part six of the Council's Constitution, on pages 6-73 to 6-78. These conditions are supplemented by the Council's local conditions laid down in the Policy on the Payment of Travelling Allowances and Policy on the Payment of Subsistence Allowances, as set out in Appendices 11 and 12 of the Pay Policy Statement.

Expenses paid are liable to tax.

January - December 2015

Month  Accommodation costs  Business mileage  Other expenses inc. car parking, train fares  Total 
January    £107.55 £6.07 £113.62 
April    £85.95 £12.50 £98.45
May  £111.20     £111.20
June  £223.65 £36.90 £260.50 £521.05
July    £75.60 £154.00 £229.60
August    £101.70 £84.00 £185.70
September     £85.90 £85.90
November   £153.45 £101.30 £254.75
Total  £334.85 £561.15 £704.27 £1,600.27 

January - December 2014

Month  Accommodation costs  Business mileage  Other expenses inc. car parking, train fares  Total 
April    £108.90 £80.00


May    £84.15 £115.50 £199.65 
June    £43.20 £148.35 £191.55
August    £60.30 £14.20 £74.50
October    £40.95 £94.90 £135.85
November    £118.80 £178.50 £297.30
Total  £0.00 £456.30 £631.45 £1,087.75 

January - December 2013

Month  Accommodation costs  Business mileage  Other expenses inc. car parking, train fares  Total 
January    £104.40   £104.40
February  £127.00   £177.80


March    £17.55 £36.30 £53.85
May  £82.50   £44.10 £126.60 
June  £131.38   £111.50 £242.88 
August    £87.30 £115.00 £202.30 
October      £181.30 £181.30
December    £211.50 £92.50 £304.00
Total  £340.88 £420.75 £698.50       £1,460.13 

January - December 2012

Month  Accommodation costs  Business mileage  Other expenses inc. car parking, train fares  Total 
April    £19.80   £19.80 
July  £65.21     £65.21
August    £218.70


September    £25.20 £32.00 £57.20
November    £59.85   £59.85
Total  £65.21 £323.55 £37.50 £426.26 

January - December 2011

Month  Accommodation costs  Business mileage  Other expenses inc. car parking, train fares  Total 
July    £257.40 £2.00 £259.40 
November    £40.95   £40.95
Total  £0.00 £298.35 £2.00 £300.35

January - December 2010

Month  Accommodation costs  Business mileage  Other expensive inc. car parking, train fares  Total 
January - February 2010    £465.20 £22.80 £488.00 
Total  £0.00 £465.20 £22.80 £488.00


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