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Nottinghamshire County Council - Proud of our past, ambitious for our future

Troubled Families Programme

Supporting Troubled Families in Nottinghamshire

Nottinghamshire County Council are supporting 1,580 Nottinghamshire families with complex needs over the next three years through the Supporting Families Programme, following the launch of the National Troubled Families Programme.

Families will be allocated a named worker who will be responsible for delivering intensive whole-family support focussed on reducing criminal activity and anti-social behaviour, improving school attendance and supporting adults into work.

‘Supporting Families’ teams are based in each District within Nottinghamshire County and work in partnership with District Councils, Health providers, Police, Probation, local schools and other organisations.

For more information please contact:

For the National Framework, please see GOV.UK.

How to refer

For the first time, from the 1 April 2013 you will be able to refer families that you support to Nottinghamshire's Troubled Families project.


To be eligible families must meet 3 out of the following 4 criteria: 

1. Crime/anti-social behaviour

  • Households with 1 or more under 18-year-old with a proven offence in the last 12 month; and/or
  • Households where 1 or more member has an anti-social behaviour order, anti-social behaviour injunction, anti-social behaviour contract, or where the family has been subject to a housing-related anti-social behaviour intervention in the last 12 months

2. Education (Please note new criteria to support children on the edge of exclusion)

  • Households where a child has been subject to permanent exclusion; three or more fixed school exclusions across the last 3 consecutive terms; or
  • Is in a Pupil Referral Unit or alternative provision because they have previously been excluded or for the purposes of improving their behaviour; or
  • Has been placed in specialist provision within a mainstream school for the purposes of improving behaviour which is comparable to the use of alternative provision; or
  • Is not on a school roll; and/or
  • A child has had 15% unauthorised absences or more from school across the last 3 consecutive terms or evidence of a pattern of poor attendance that gives the Head Teacher an equivalent level of concern. Authorised absence may be taken into account where there is a comparable attendance problem masked by recording practices.

3. Work

  • Households which also have an adult on Department for Work and Pensions out of work benefits (Employment and Support Allowance, Incapacity Benefit, Carer’s Allowance, Income Support and/or Jobseekers Allowance, Severe Disablement Allowance).

4. Local Eligibility Criteria

  • Families that are known to Social Care


If you think that you know a family that are eligible for support please complete a Targeted Support referral form [PDF] but ensure that you mark it for the attention of Troubled Families.

Please submit forms to a Case Manager or the relevant Duty Desk below:

 TS North (Newark and Bassetlaw)

  • Tel: 01623 520438
  • Fax: 01623 520095
  • E-mail:ts.north@nottscc.gov.uk
  • Address: Targeted Support and Youth Justice Service, Thoresby House, Sherwood Energy Village, Ollerton, Nottinghamshire,NG22 9F

TS West (Ashfield and Mansfield)

  • Tel: 01623 434238
  • Fax: 01623 434128
  • E-mail: ts.west@nottscc.gov.uk
  • Address: Targeted Support and Youth Justice Service, Lawn View House, 40 Station Road, Sutton-in-Ashfield, Nottinghamshire, NG17 5GA

TS South (Broxtowe, Rushcliffe and Gedling)

  • Tel: 0115 854 6049
  • Fax: 0115 854 6037
  • E-mail: ts.south@nottscc.gov.uk
  • Address: Nottinghamshire County Council, Sir John Robinson Way, Arnold, Nottingham, NG5 6DB

Additional information

Nottinghamshire Supporting Families


National Framework

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