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Nottinghamshire County Council - Proud of our past, ambitious for our future

Transport to services

Who can get transport from us?

We encourage you to make your own way to services.
Where this isn't possible we will do an assessment to see if you meet our transport eligibility criteria. If you do we will arrange transport for you. This may be in one of our own vehicles or a specially arranged one that meets your needs.
It is possible for you to be eligible for services but not for transport.

If you are not eligible for transport from us you may find the Transport Accessible To All website useful.

Contact us

For information about transport eligibility, charges or any other aspect of social care transport please contact us.

Tel: 0300 500 80 80

Email: enquiries@nottscc.gov.uk

How much does transport from us cost?

The charge for transport is £7 per journey (single or return) to one service. If you travel to more than one service in the same day you will be charged £7 for each single or return journey, per service. For example, if you travel to a day service and then to a short break service after that, you will be charged £14 for your transport (i.e. £7 to go to the day service and £7 to go to the short break service).

The charge is a flat rate charge and is not based on the journey time.

Some people do not have to pay the transport charge. For example:

  • if your transport costs are paid by another local authority or by the NHS
  • if you are already paying towards an Independent Living Fund package
  • if you have been discharged from hospital on a Section 117 Agreement (under the Mental Health Act 1983) and this is still in place for your after-care
  • if you started to use transport to day services because we changed the day centre you attend as part of our day service modernisation programme (2011).

You will be asked to sign a transport charge agreement form to confirm that you agree to pay the transport charges before we can arrange your transport.

Cancelling transport

You will be charged for each day that transport has been booked for you. However if you give 48 hours notice to the service that you do not need the transport on a particular day, you will not be charged. Please try to give some notice even if it is not possible to give 48 hours. If there is a good reason why you cannot give notice ( for example you have been admitted to hospital), the charge may be waived.

Other social care transport information

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