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Nottinghamshire County Council - Proud of our past, ambitious for our future

Monitors and alarms

Monitors and alarms in your home (often known as Telecare) can detect if things go wrong and alert a carer in your home or a support centre. They can help you live independently and safely in your own home with the reassurance that help is available if problems occur. 

Telecare Services Association

You can buy telecare systems privately. The Telecare Services Association website provides more information on suppliers.


A basic version of the Telecare system. You wear a personal alarm that connects to a 24 hour monitoring centre. If you activate the alarm the centre will contact you to check how you are. If necessary they will then contact family, friends, neighbours or the emergency services.

There are many suppliers of lifeline systems. Local ones include:

Disabled Living Foundation

Their website provides more information about telecare and other systems and how it can help you and your carers to support your independence: www.livingmadeeasy.org.uk/telecare%20and%20alarms/  

Nottinghamshire Help Yourself

Monitor icon
Visit Nottinghamshire Help Yourself to find information, advice and local organisations that provide care and support. 

We can supply three different types of systems depending on your personal circumstances as well as providing information on other systems available.

Download our Assistive Technology factsheet for more information about the systems we supply.

Contact Us

Telephone icon

By telephone

tel: 0300 500 80 80 

You can call us:

  • Monday to Friday: 8am to 8pm
  • Saturday: 8am to 12 noon

 Who to contact if you have a social care emergency out of office hours. 


Sensors in your home are linked through your phone line (not a mobile one) to a 24 hour monitoring centre. If the sensors detect a danger to you, they will automatically dial the staff at the monitoring centre who will immediately contact you. They will check on your well-being and take appropriate action such as contacting a friend or neighbour or calling the emergency services.

What sensors are available?

Home safety sensors

  • Smoke detector - if you have memory problems and wouldn’t remember what to do if there is a fire 
  • Flood detector - for bathrooms/kitchens
  • Extreme temperature sensor - for both high and low temperatures
  • Bogus caller button - if you need help to deal with an unwanted visitor on your doorstep  
  • Emergency call buttons and pull cords - allow you to send an alert if you need help or reassurance

 Personal sensors

  • Fall detector - detects if you go unconscious during the day resulting in a fall

  • Property exit sensor – alerts if a person with dementia may be at risk from leaving their home at an inappropriate time

  • Bed absence sensor – sends an alert if you have a fall at night

  • Night time epilepsy sensor – detects tonic-clonic type seizures during the night

  • Medication dispenser - a locked dispenser which can  be programmed to allow you access to the correct tablets at the correct time

  •  Reminders – can be used by an unpaid carer to set up regular reminders for key events 

Who can get Telecare?

To get a Telecare system from us you must be eligible for care and support and your assessment must show you would benefit from Telecare. The person who does your assessment will talk to you about this.

If you live in the City of Nottingham contact Nottingham City Council about what is available from them.

How much does Telecare cost?

The sensors are installed free but there is a small weekly cost to cover ongoing service charges. We work out the exact amount you need to pay using a financial assessment. 

Standalone assistive technology

Sensors in your home send an alert to a portable pager unit, which a carer can carry with them anywhere in the home. 

Who can get these sensors?

You may be able to get the standalone service if:

  • you have personal support needs and a carer who is providing regular and substantial care. The range of sensors available is similar to the list shown above for Telecare. The person who does your assessment can talk to you about the standalone service.
  • you receive our short-term personal support service (START). You may be offered some small items of assistive technology if these would help you to better manage your independence at home. The small items we offer as part of the START service include:

- automatic medication dispenser or reminder clock - to help you manage your tablets

- night lights - to help prevent falls

- Memominder - if you have memory problems and need reminding to do some tasks, such as locking the front door

- Magiplugs – to help prevent your bath or sink from overflowing if you have memory problems and sometimes forget to turn off taps. 

How much does it cost?

The service is free if you are eligible following a care and support assessment [PDF].

Just Checking

Just Checking uses a number of movement sensors to monitor which rooms you use, and any times when you leave your home.  In effect the system becomes your ‘voice’ and tells both us and your carers how well you are managing at home.

We use this system for to assess how people with dementia are managing daily living activities.

Download our Just Checking factsheet for more information about this system.

Who can get Just Checking?

We may use Just Checking to help with our assessments to see if you are eligible for care and support. We only use the system for a short period, typically 2 – 4 weeks, to help with our assessment of future support needs. 

How much does Just Checking cost?

The service is free during the short assessment period. If you would like to use Just Checking on a long term basis, you can rent a system by contacting Just Checking direct:

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