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Nottinghamshire County Council - Proud of our past, ambitious for our future

Eligibility for care and support

How do you decide if I am eligible for care and support?

If you think you need care and support from Nottinghamshire County Council you will need a care and support assessment [PDF] to decide if you are eligible. 

The decision about whether you are eligible is based on the information you have provided in the care and support assessment and whether:

  • your needs arise from, or are related to, a physical or mental impairment or illness
  • as a result of your needs, you are unable to achieve two or more outcomes specified in the Care and Support (Eligibility Criteria) Regulations 2014. The regulations are set out in our factsheet [PDF].
  • as a consequence there is, or is likely to be, a significant impact on your wellbeing

If you disagree with the decision contact our Customer Service Centre on 0300 500 80 80.

You can arrange some support yourself, visit our Adult Social Care page to find out more. 

What should I do if my circumstances change?

If your circumstances change please ring our Customer Service Centre on 0300 500 80 80.

Will I need to pay for my support?

Most (but not all) people need to contribute towards their support. We may need to do a financial assessment to find out how much, if anything, you need to contribute. Our paying towards your support page explains what this involves.

Keeping your information safe

The information you give will usually only be shared with our own staff and other agencies, for example the NHS, with your permission. This is to make sure you get the help and support you need.

Occasionally information may be shared without your permission. This is usually only done when it is necessary to protect you or someone else from harm.

Find out more in our information we hold about you factsheet [PDF].

Further Support

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Visit Nottinghamshire Help Yourself to find information, advice and local organisations that provide care and support. 

Contact Us

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By telephone

tel: 0300 500 80 80 

You can call us:

  • Monday to Friday: 8am to 8pm
  • Saturday: 8am to 12 noon

 Who to contact if you have a social care emergency out of office hours. 

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