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Nottinghamshire County Council - Proud of our past, ambitious for our future

24 hour home care response

To help you stay living safely and independently at home we can provide a 24 hour emergency home care response service.  This service is often provided in addition to planned home care visits to help manage unpredictable emergencies. 

How does it work?

Using a lifeline or Telecare system you will be able to call the service. The staff receiving your call will respond in a variety of ways such as:

  • giving advice and reassurance through your lifeline unit
  • calling a GP or the emergency services
  • sending carers from the 24 hour emergency home care response service.

Carers will respond to alerts to help with occasional and unexpected emergencies such as:

  • personal care, for example,  incontinence issues
  • guiding you back if you have wandered into the area immediately outside your home
  • dealing with sickness or medical conditions
  • a visit to check you are ok, if the lifeline or telecare monitoring centre has been unable to contact you following a call for help.

How can I get the service?

You must have a care and support assessment. This assessment must show you need long-term support and would benefit from the service to avoid a risk of going into residential care or needing a sitting service. 

How much does it cost?

£9.55 per week, or £19.10 if you need two carers. However this is taken into account with your contributions to your personal budget.

More information

If you think you need this service contact us and tell us about your needs. If appropriate we will arrange to carry out a community care assessment.

For further details about the service download the 24 hour emergency home care response service factsheet.

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