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Pay an invoice

There are a number of ways you can pay an invoice.

If you are unable to pay your invoice for genuine reasons you must contact us as soon as possible.

Direct Debit

If you wish to pay for your invoices by Direct Debit please email: debtrecovery@nottscc.gov.uk to request a form.

You must provide the following information:

  • your customer account number (this can be found in the top right hand corner of your invoice)
  • your contact telephone number

We will then email you a Direct Debit Mandate which is personalised to the account.

Alternatively, you can call us on 0115 9772727 (then choose Option 2, Option 1, Option 1) to request a Direct Debit form.

Card

You can pay with any of the following credit or debit cards:

  • Visa
  • Mastercard
  • Solo
  • Visa Delta
  • Visa Electron
  • Maestro.

We cannot accept payment by:

  • American Express
  • Diners Club.

Online

You can pay an invoice online using your credit or debit card.

You will need:

  • your invoice number (this will be eight digits long and will start with a 9 and can be found at the top of your invoice)
  • your name and address
  • your card details.

Telephone

Please call 0300 500 80 80 to pay over the telephone.

Please have your invoice and credit or debit card to hand when you contact us.

See opening hours.

Power of Attorney or Deputyship

If you have Power of Attorney or Deputyship for the cardholder this must be verified by us before we can take your payment.

If there is no record in our system we will request a copy of your Power of Attorney document or Deputyship Order. This can be sent to email: debtrecovery@nottscc.gov.uk.

Please include your contact telephone number(s) in the email. Once we have received and recorded your documentation we will contact you to take the payment. Future payments can be accepted as normal.

If you are not the cardholder (and Power of Attorney or Deputyship has not been verified) and the cardholder is not present to give their permission for their card to be used, we will not be able to accept your payment.

Internet banking or BACS

Please make payments to our bank account:

  • sort code: 20-63-28
  • account number: 73436535.

You must quote your Customer Account number and invoice number . If you are paying for more than one invoice please confirm the total value of your payment and provide a list of the invoice numbers being paid; or send a remittance advice by email: income@nottscc.gov.uk.

By post

Please complete your cheque and bank giro slip and send them to:

Income
c/o Business Support Centre
County Hall
West Bridgford
Nottinghamshire
NG2 7QP

Please make your cheque payable to "Nottinghamshire County Council". Write your Customer Account number and invoice number on the back of the cheque.

In person

At a bank

You can pay your invoice at any bank by cash or cheque. Your own bank will not normally charge for this service.

At a Post Office

You may pay this account by cash or cheque at any Post Office. Cheques should be made payable to Post Office Counters Limited. You may be charged for this service. Please note that making payment at a Post Office may increase the time it takes for the payment to show in your account.

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Contact the Council

Find and talk with us online or contact us directly by online form, email, telephone, post or in person at one of our offices.

Facebook.com/Nottinghamshire Twitter.com/NottsCC Use our online form Visit us in person Call us on 0300 500 80 80