Paying sales invoices
Make an online payment
You will need to enter the invoice number which you wish to pay in the 'Reference' field - not your customer account number.
Your invoice number will be 8 digits long and will start with a 9. This reference can be found at the top of your invoice and will also be the last 8 digits in the reference box on the tear off giro slip at the bottom.
If you are unable to pay your invoice for genuine reasons you must contact us as soon as possible.
With the online payments service you can pay with any of the following types of credit/debit cards:
We cannot accept payment by:
- American Express
- Diners Club.
If you are in a public place, we strongly advise you make sure you are not overlooked as you enter your details to prevent them being misused by somebody else.
We use a secure server to receive your payment card details.
Other ways to pay
If you do not wish to pay online via our website, choose from one of the following payment methods:
If you wish to pay for your invoices by Direct Debit please e-mail: firstname.lastname@example.org to request a form. You must provide the following information:
- The customer account number (this can be found in the top right hand corner of your invoice)
- Your contact telephone number
We will then e-mail you a Direct Debit Mandate which is personalised to the account.
Alternatively you can call tel: 0115 9772727 (Option 2, Option 1, Option 1) to request a Direct Debit form.
Please call tel: 0300 500 80 80 to pay over the telephone. Please have your invoice and credit or debit card to hand when you contact us. See opening hours.
Power of Attorney or Deputyship
If you have Power of Attorney or Deputyship for the cardholder this must be verified by us prior to being able to take your payment. If there is no record in our system we will request a copy of your Power of Attorney document or Deputyship Order. This can be sent to e-mail: email@example.com. Once this is recorded, we will contact you to take your payment so please ensure you provide your contact telephone number(s) in your e-mail. Future payments can be accepted as normal.
If you are not the cardholder (and Power of Attorney or Deputyship has not been verified) and the cardholder is not present to give their permission for their card to be used, we will not be able to accept your payment.
Internet Banking or BACS
Please make payments to our bank account - sort code 20-63-28, account number 73436535.
You must quote your Customer Account number and invoice number . If you are paying for more than one invoice please confirm the total value of your payment and provide a list of the invoice numbers being paid; or send a remittance advice by e-mail: firstname.lastname@example.org.
At a bank
You can pay your invoice at any bank by cash or cheque. Your own bank will not normally charge for this service. Branches of the Co-operative Bank will also process your payment free of charge. At any other bank you may be charged for this service.
At a post pffice
You may pay this account by cash or cheque at any Post Office - cheques should be made payable to Post Office Counters Limited. You may be charged for this service. Please note that making payment at a Post Office may increase the time it takes for the payment to reach your account.
Please complete your cheque and bank giro slip and send them to:
c/o Business Support Centre
Please make your cheque payable to "Nottinghamshire County Council" and write your Customer Account number and invoice number on the back of the cheque.