Doorstep callers

We advise you never to buy goods or services from a trader on your doorstep.

Don’t answer your door if you are not expecting a caller. If the person needs to contact you urgently, they will put a note through your door or have your contact details and be able to contact you via other means.

If you are expecting a caller:

  • use a window or a door viewer to see who the caller is
  • check the identity of the caller. Do not let the caller into your house until you have verified their ID
  • do not rely on the number they give you as it may not be genuine. Verify their identity by ringing their employer using the telephone number listed in the phone book or look for the number on a bill
  • if you have any concerns or suspicions then ask the caller to leave, close and lock your door. If the caller will not leave and tries to gain entry then call the Police on 999.

Cancellation rights

If you agree to buy goods or services from a doorstep seller, in most circumstances you will be entitled to a 14 day cancellation period which should be provided to you in writing. Find out more on the Citizens Advice website.

Report a trader

If you are contacted by such traders or are aware of any in your area, if it is safe to do so please contact Trading Standards via the Citizens Advice Consumer Service on 0345 404 05 06 or the Police (999 if a crime is in progress or someone's life is in danger, otherwise call 101).

How do I protect myself or others?

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