The Local Government Ombudsman can help you if you cannot resolve a problem through the County Council’s formal complaints procedure.
The Ombudsman can independently review your complaint and can, in some cases, make a legally binding judgement to force a local authority to review its procedures and policies. Compensation can also sometimes be paid to complainants.
You can complain to the ombudsman by telephoning or writing to the address below or you can download a complaint form from the Ombudsman's website.
tel: 01904 663200
adviceline: 0845 602 1983
web:You can find more information on how to make a complaint on our local council pages or on the Local Government Ombudsman website, www.lgo.org.uk
post: The Local Government Ombudsman, Beverley House, 17 Shipton Road, York, YO30 5FZ
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